Customer Experience

PressOS gives every customer a full portal — and gives your team a unified inbox. No more "where are my shirts?" texts.

The Customer Portal

Every customer who orders from you gets access to a portal where they can:

• See their orders — current status, production stage, tracking info
• View mockups — approve or request revisions with notes
• Pay invoices — Square payment right in the portal
• Upload artwork — personal artwork library they can reuse across orders
• Build gang sheets — drag-and-drop builder on your storefront
• Customize products — place artwork on blanks and add to cart
• Submit requests — support, design, or quote requests through tickets
• Track everything — full order history, invoices, and saved favorites

Automated notifications

Customers get email notifications at every stage — automatically:

• Order confirmed
• Proof ready for review
• Payment received
• Films printed
• Pressing complete
• Shipment out with tracking
• Delivery confirmed

You never manually send "your order is ready" again.

Team Inbox

All customer communication flows into one team inbox:

• Organized by category (orders, support, artwork, products)
• Full conversation history per customer
• Real-time updates — new messages appear instantly
• Status tracking — open, awaiting customer, needs reply, resolved

No more digging through email, texts, Instagram DMs, and phone call notes.

Ticket system

Customers submit categorized requests:

• Support — something went wrong
• Artwork — need design help
• Quote request — want a price on something new
• General — anything else

Each ticket has threaded messaging, file attachments, and status tracking. Your team adds internal notes that customers can't see.

Your brand throughout

The portal uses your storefront branding — logo, accent color, shop name. Customers see a professional, cohesive experience from browsing to delivery.

That's the full tour! You've seen how PressOS connects artwork prep, mockups, gang sheets, quoting, production, storefront, and customer experience into one pipeline.

Ready to dive deeper? Check out the Guides for step-by-step walkthroughs of each workflow.